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Text blocks appear as solid colored rectangles

Product: Fireworks
Platform: All
Versions: MX
ID: 16757
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Issue
When entering text in the Fireworks design environment, text blocks appear as solid colored rectangles instead of the expected font chosen. You may notice this in sections of other applications as well.

Note: Some users have reported that this issue occurred after successfully creating text for an indeterminate amount of time, making the issue seem more mysterious to troubleshoot.

Reason
This issue has been reported as a conflict between the video driver and the operating system. While there may be other drivers which cause this problem, one identified driver is the current driver by NVIDIA for the GeForce2 MX card.

Solution
Three solutions have been identified for this problem:

> Visit the manufacturer's web site to download and install an older video driver according to the manufacturer's instructions. If you need help doing this, please contact your video card manufacturer. Restart your computer after installing the driver before testing to see whether the problems have stopped.
> Right-click on your computer's desktop and choose Properties. This opens your Display Properties dialog box. Click on the Settings tab and check your monitor's color depth. If it is at 16-bit, change it to 24-bit or 32-bit color depth and then test Fireworks.
> Still in the Display Properties dialog box, check the Hardware Acceleration setting in the Performance/Troubleshoot tab of the Advanced Settings window. If not at the lowest setting, reduce the Hardware Acceleration setting. See Fireworks document fails to display in the 2-up and 4-up preview windows (TechNote 14283) for more information.

Additional information
For more detailed instruction on troubleshooting windows issues see Windows Issues (TechNote 3504) or for Macintosh troubleshooting look at General Macintosh troubleshooting (TechNote 3500).



Last updated: January 24, 2003
Keywords: text, rectangles, blocks, video, display, video card driver
Created: January 8, 2003
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